TRU RX

Appointments can be booked online through our website, by phone, or in person at our wellness suite. We recommend booking in advance to ensure your preferred date and time.

We accept all major credit cards, debit cards, and cash. Payments are due at the time of service. Some treatments may require a deposit, which will be applied to the total cost of your service.

We also have payment plan options upon request.

Yes, we offer gift cards that can be purchased online or in-store and used for any of our services or products.

We require a 24-hour notice for cancellations or rescheduling. Cancellations made within 24 hours or no-shows may be subject to a fee or loss of deposit.

Your first appointment will begin with a consultation to assess your skin type and specific concerns. The esthetician will customize the treatment based on your needs, and aftercare instructions will be provided.

Frequency depends on your goals and the type of treatment. For facials, we recommend every 2 weeks for clients with acne prone and other skin conditions. Other treatments like body treatments can be scheduled based on personal preference.

Yes, we offer discounted packages for multiple treatments and monthly membership programs with exclusive benefits such as discounted rates, priority booking, and complimentary services exclusively to our "TRU Crew" loyalty program. Ask your service provider about the program during your visit.

We use professional-grade skincare products that are formulated with high-quality ingredients. Your service provider can recommend products for your specific skin type and concerns. For specific services we use medical grade products approved by licensed dermatologist.

You have a 10 min grace period and our team will be happy to still provide you with service.

After Grace Period:

We will do our best to accommodate you, but late arrivals may result in a shortened service to ensure the next guest’s appointment is not impacted.

Yes, please inform us of any medical conditions, allergies, or medications you are currently taking before your treatment. This information helps us customize services to ensure your safety and comfort.